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Support and Field Application Engineers

Permanent employee, Full-time · Espoo
What to expect from this role?
We record our customers’ business transactions with the help of IoT technologies, and you will implement and support applications for them.
Hundreds of professional users use Turck Vilant applications for data collection. You will ensure that both our tailor-made and standard applications are adopted correctly to meet their specific needs. 

We are happy to open ​following three positions for enthusiastic customer service representatives to join our ​solutions & ​lifecycle ​services team: ​ 
  • A field application engineer with experience working with hardware and software. You are a vital resource in implementing our RFID solutions. You will mainly specify, test, commission, and support our customer systems.
  • Two technical support engineers who mainly take care of our running customer systems and support with their various requests. Support is done mostly remotely with ticketing tool and phone but you will also visit customers. You are a person who enjoys solving technical challenges and troubleshooting.
In a nutshell
We deliver IoT-based data collection systems that consist of software applications, hardware, and integration to customers’ business systems. Our systems have often been in use for many years, and our solutions & ​lifecycle ​services team plays an important role in ensuring that the solutions remain functional. Your task is to ensure ​we follow SLA times and prevent potential failures. Our customers interact with us in various ways, and we serve them quickly and efficiently. A motivated and international team will support you. 

You will work mainly at our office in Espoo and some of your work will require traveling, mainly in Europe, and usually about one to four times per month. You will co-operate globally with different stakeholders ​for example other engineers, project managers and software developers.
You don’t have to be an expert in RFID – we will teach you.
What do we expect from you?
Anyone applying for these positions must either have a technical education (IT, ​engineering, or ​industrial automation) or a background in working with IT systems. 
 
In your CV, we look for the following qualifications:
  • Experience with IT systems (for example, the ability to explore and interpret logs and source code, ability to work with databases, and understanding of network technologies and their configuration)
  • A systematic approach to work and troubleshooting capabilities. 
  • Fluency in written and spoken English and Finnish.
    • We can offer a maximum of one position to someone who does not speak Finnish. Our priority is to find applicants who speak Finnish fluently to communicate with our Finnish customers. 
Why us?
With a record year behind us and growth predicted for the coming year, we're looking for more hands on deck. Large industrial and public transport companies use our RFID and IoT-based tracking systems. Our growth is steady and continuous with customers not only in 40 countries around the world but also in a wide range of industries. You'll see industrial digitalization from the front line and implement IoT systems. Our enthusiastic and motivated employees are behind our success. Our working environment is relaxed, and our staff comprises diverse personalities. Everyone has the opportunity to develop themselves and their career, aided by our parent company Turck. In this solid German family business, you will find almost 5,000 colleagues and the opportunity to build an international career one day. And we don't expect miracles from anyone - if we want to conquer a mountain, we do it one step at a time and in partnership.
Like to know more?
Your future supervisor, Heidi Pinomaa, would love to answer any questions you may have. You can reach her by phone: 050-323 6644.  
Apply for this position
Apply for this position
We are looking forward to hearing from you!
We are very excited to see that you are interested in Turck Vilant Systems!
To apply for this position, please fill in the form below.  
In case you experience any issues with filling out this form or uploading your documents, please email us at careers@turckvilant.com

Please upload your CV in PDF format OR use your Linked in and Github (or similar) profiles to tell us more about your experience. Additionally you can upload a free-format cover letter, also please in PDF format. 

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